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Keep Your Receipt

With DanCon coming up, my presence there is becoming more acute in my mind.  As I've mentioned, I'm probably the only person there whose stock in trade is all ages stuff.  Combined with my Doctor Whooves fanfic, and I expect I'm going to get a lot of people looking for something for their younguns.  "Hey!  This guy draws My Little Pony!  Can you do a sketch for my kid?"

Since I have some real estate, I decided to make what I was up to obvious.  Target has a special crosspromotion deal with Hasbro, carrying all sorts of exclusive Friendship Is Magic merch.  And among them was a large stuffed Twilight Sparkle, roughly the size of my life size Pikachu you see in my icon.  It's so big and fluffy!  It takes me a couple of tries to locate one, they've apparently sold pretty well.  But last week, I managed to find one and marched out the door with it.  I paid cash.  Spoiler alert:  this will become a problem later on.

As I'm going over my stuff during the week, considering what books I will be taking to DanCon, I take another look and notice something I didn't see before -- the stitching next to one of the eyes is torn.  It's a small gash, but it's all my eye zeroes in on.  That will never do, so I decide, when the weekend hits, to exchange it.

I head for the Target I got it from.  I ask for an even exchange, and she says sure.  I head for where they are, knowing there were two there last week.

It's gone.

When I get up front, the lady asks me if I have the UPC tag.

No, I threw it out.

"I would give you a refund, but I need that UPC to look it up in the system."

Can you look it up in your system?  I can tell you the day and almost the time I bought it.

"No need for that.  Let me see the card you used."

I paid cash.

Her face dropped through the floor.  "I can't look up cash transactions like that."

We talked for a couple of minutes, trying to go through options, but ultimately, without something to identify the product in their system, she can't give me a refund.

As I'm out, I start going over options in my head.  I decide to just find another Target and swap it out there.  After a couple of tries, I find a Target and it has two Twilights.  I go back to my car, grab mine, and head for the service counter.  (There was a line, and I think I threw people that a full grown man is just standing there with a large purple horsey under his arm and not seeming the slightest bit embarrassed.)

I get up, explain the situation, including that I paid cash and no longer had the receipt.  "Even exchange?  No problem.  Just grab one, bring it up here, and we'll do the rest."

I go to the back, grab a Twilight, and head for the service counter.

There's a different person there.  I explain the situation.

"Do you have the receipt?"

No, I paid cash and didn't realize there was a problem.

"We need the receipt."

Even for an even exchange?

"Yes, I'm afraid so.  We need it to keep our national inventory records accurate."

I grab my original Twilight and stalk out to my car.  It's an even exchange.  Not only that, but it's a product that is ONLY available at Target, so they can't say I bought it at Toys R Us and brought it there.  Anytime I've tried an even exchange anywhere, including Target, they just swapped it out.  This is the first time I've even been told I need a receipt to do an even exchange.  I could probably find one online, but I'm too afraid of getting one that was owned by a plushiephile (if you don't know what that is, don't ask.  You don't want to know.  Just stay in your happy, safe little world).

I catch my reflection in the rearview mirror.  I say to myself, "Alice, let's cheat."

I go back into Target on the other side where the service desk can't see me.  I go, grab the Twilight plushie, pay for it in the electronics department, and exit out that same door.  I then drive to one of the previous Targets that didn't have the plushie.  Grabbing my original, the tags from the new one, and the receipt, I go up to the service counter and say, I just bought this, but it's got a rip.

She looks it over.  "Do you have the receipt?"

I produce the tags and receipt.  Here ya go.

She looks it up.  "I don't see we have anymore in the store.  Would you just like your money back?"

That would be great.


Have any of you been running into this lately?


( 2 comments — Leave a comment )
Feb. 5th, 2012 06:18 pm (UTC)
I haven't bought anything for quite awhile, so I've not been running into anything like that lately, but I just have to say that you're a genius for the way you solved the problem. ♥
Feb. 5th, 2012 08:38 pm (UTC)
It seems to me that customer service has REALLY gone downhill from what it was when I was a kid. When you get your car fixed, they will only fix what they find a trouble code for. Doctors will not diagnose a problem if they don't get a positive result from a test. Etc. Etc.

The only thing I've returned in quite a while was something I bought from Amazon.com, and they quickly credited my card for the return. Then again... they are different from many places.
( 2 comments — Leave a comment )

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